Returns & Exchanges

At Jackery, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Simply ensure all original tags are attached and the garment is in its original condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing